Building on loose sand is not our style. We always start from solid foundations. First, we delve into how your company or organisation communicates with customers today. Next, we initiate impactful and targeted actions. We refine that solid foundation with customer interactions. That way, we build more customer loyalty, impact and turnover.
Chatbots, virtual assistants and AI tools can make a difference using customer-centric instructions and language. We support your company in implementing and streamlining customer-centric communication tools to achieve better customer support and complete user experience. Customer perception is always at the heart of this. In this context, we take a critical look at the user-friendliness of your communication tools.
We identify what will help you achieve the strongest results. Interested in knowing what we can do for your organisation?
This toolkit consists of a collection of guidelines and tools to support your organisation and employees in delivering consistent customer experiences. Such a toolkit is unique and fully tailored to the customer-centric ambition of your company or organisation.
Some examples of what such a toolkit might entail:
Clear customer guidelines: within what time limit does a customer receive an answer, how do we address the customer, how do we deal with complaints, ...
Frequently asked questions, infographics and e-learnings your employees can use to sharpen their customer-friendliness skills.
Customer Journeys: the journey and interactions a customer goes through within your company. Customer journeys make pain points visible and help employees anticipate and devise solutions.
Scripts and process steps that employees fall back on to resolve customer queries and problems.
Surveys, feedback forms or digital tools that collect customer feedback. This provides you with valuable information to improve customer satisfaction.
Best practices: examples of excellent customer experiences by the organisation's own employees or other companies for inspiration.
